Easy to travel to using bus and metro (metro station directly outside the hotel). Hotel staff were friendly and helpful. We felt valued and appreciated as customers. It was my birthday and enjoyed a free room upgrade and treats in my room. Room was spacious, clean, and had a great view of the city below. Bed was comfortable. Shower was fantastic. Pool and spa facilities were good. 24hour access to gym was brilliant. We’ve been on loads of city breaks, but particularly enjoyed our stay here thanks to this hotel and its brilliant staff. Christina (on hotel reception) gave us a map of Madrid and talked us through some must see spots which we were very grateful for.
Stacey
janeiro de 2025
It’s located close to everything
Angelos
março de 2025
We had a large connecting family room - it was beautiful, clean and comfortable. It was on same floor as the lovely indoor pool. Breakfast was perfect with all you'd want, the lobby bar was good and the lobby check in was beautful. Kind staff and the hotel manager Sonia gave us some great tips on what to do in our next stop Valencia. You could walk to many of the best spots in Madrid and it was next to the metro stop. Great food, shopping and sites on the doorstep.
Bryan
fevereiro de 2025
Fantastic location on Plaza de Espana, so very close to the centre of Madrid. Upgraded to a Premium room from Deluxe on arrival so that was a nice touch from the hotel. Royal Palace is a 5-minute walk plus Parque de la Montana, shops and restaurants. The location meant we did not need to use public transport apart from visiting the Santiago Bernabeu via Metro (15mins). It is a beautiful, clean city and felt very safe (including on the Metro system.)
Luke
outubro de 2024
Good size, clean, modern bedroom with a very large bathroom with separate shower and bath. Bed was enormous (2m wide) and very comfortable. Staff very helpful and provided good restaurant recommendations. Very extensive breakfast spread with lots of options. Good value for money as well in our view given the location, quality of accommodation and breakfast.
David
maio de 2024
The buffet breakfast had a lot of choice (actually too much!) with a lot of healthier options. The spa facilities were really good – good sized pool and sauna – and the massage we had was very relaxing. There was a rooftop area with lots of sun beds – but there had been no effort to actually make this area appealing decor-wise to relax in, and there was no umbrellas for shade. We didn't get a chance to use the gym for our short stay, but the one morning we decided to it was closed for refurbishment! It would have been nice to have known this was going to be closed in advance when we checked in.
Charlotte
julho de 2024
Room: amazing bed, one the most comfortable ever used Bathroom: shower very comfortable and spaceful Breakfast: perfect, super tasty, lot of choices Service: staff super friendly and nice
Andrea
janeiro de 2024
The staff greets you with a smile and efficiency, and that is the combination I have come to expect when staying at a luxury property. Room was big and bright, with lovely views to Plaza de España. Breakfast is delicious, with great variety, and platters of cut fruit which is something I enjoy very much.
Claudia
março de 2025
Very well located for the touristic places in Madrid, comfortable and well appointed rooms, extremely attentive and pleasant staff who really go out of their way to make guests happy. The breakfast buffet is absolutely exceptional - very much recommended!
Anthony
abril de 2024
We couldn't get the room we booked with a large double bed or so they say, lovely lady on reception but I felt she is pressurised to up sell the rooms and we got a suitable room with city view & balcony for e140 extra for the 3 nights. Room was lovely and had everything we needed. note the lovely staff come knocking around 6pm to see if you need any additions? The breakfast is 7-11 and has everything you need on any dietary requirements so fill up before you head out.
Brian
outubro de 2023